You can find our terms of delivery here. 

Log in to our website with your account details. Go to 'Orders' and select the order whose delivery time you want to see. 

The delivery costs of your order depend on the size of your order and the place of delivery. For each product on our website, the delivery costs are mentioned. You will also see these costs in the overview during the ordering process. 

We work with a carefully selected group of carriers to ensure our service quality. Our logistics system automatically selects the best match for every order to deliver your order as quickly as possible. 

We deliver our products globally. For price quotes and delivery information, please contact our sales team. 

Yes, you can still have the delivery date changed, however this cannot be done on the day of delivery itself. We ask you to contact our customer service as soon as possible if you want to make changes. 

Should it happen that your order is delayed, we will contact you as soon as possible. We will then work out a new delivery or collection date with you.

Do you still have questions about your delivery? If so, please contact our customer service! 

If the Track&Trace code you receive does not work, please contact our customer service department. 

No, your order will not be assembled for you. 

We ship our orders when complete, provided no other arrangements have been made. Only when part of your order is sent directly from our suppliers, can you receive a partial delivery. This is because part of your order comes from our suppliers, while the other part comes from our logistics centre in Wapenveld.

Would you like to receive an order in parts? Please contact our customer service department to see what the possibilities are. 

If a product is delivered damaged, we ask you to make a note about this on the CMR, report it to the driver and take photos of the damage. Then contact our customer service department by e-mail and send the photos along. 

Yes, you can collect your order from us yourself.

Please note: Place your order in advance and indicate during ordering that you wish to collect it. You will receive confirmation from us by e-mail with the necessary information to collect your order. 

Orders can be collected from Monday to Friday from 08:30 to 16:30. 

Without confirmation that your order is ready, it cannot be collected. For viewings, please contact our sales department in advance by phone to discuss the possibilities.

Location

Kruizinga
Ir. R.R. van der Zeelaan 1
8191 JH Wapenveld 
Netherlands

Safety regulations when visiting Kruizinga

 To ensure your safety and that of our employees, there are a number of rules to abide to.

• Smoking and open fires are strictly prohibited throughout the grounds and in all buildings.
• The maximum speed on our premises is 20 km/h.
• Our warehouses can only be entered together with an employee of Kruizinga.
• Children under the age of 16 are not allowed to enter our warehouses.
• Pets are prohibited. 

In the order confirmation you will find the day and time when you can collect your order. This may vary per order due to, among other things, the time the order is placed and our stock.  

If the Track&Trace information indicates that your order has been delivered, while you have not received it, we ask you to contact our customer service department.